GE of Gecis (Most Famous BPO Unit)

GE gave to the world the practical implications of Six Sigma and process re-engineering. But there is more to GE’s success, since many would have wondered if there was a leader who could follow up on the genius of Welch; a challenge that presented itself to his successor Jeff Immelt. What made Immelt’s position more unenviable were incidences like 9/11 and the Enron scam. These events had a damaging impact on key GE businesses like insurance, and were plunging its stock into recession. But Immelt, unlike Jack, focused more on organic growth engines that leveraged on existing synergies, rather than on acquisitions. Businesses like renewable energy, oil and gas exploration, water and biosciences were approved as key spaces, and Immelt placed a tough looking growth target of 8% organic growth; which was creditably achieved by GE in the first half of 2005. The recent sale by GE of GECIS (their most famous BPO unit) to private equity partners is perhaps a case to point.

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Source IIPM-Editorial,2006